Privacy Policy

This policy explains what New Haven Plumbing Pros collects when you use plumber-new-haven.com, call us, or send a callback request, and what we do with it.

What we collect

• What you type into our forms: name, phone number, email, ZIP code and a description of the problem.
• Call details when you phone us, such as your number and the time of the call.
• Basic site usage data through Google Analytics, such as pages viewed, device type and general location.

How we use it

• To call or text you back about your plumbing request and schedule the work.
• To quote, perform and follow up on the job.
• To see which pages help people and improve the site.

Calls and texts

When you send a form, you agree we can call or text the number you gave us about your request. Message and data rates may apply. Reply STOP to any text to opt out. We send marketing texts only to people who have agreed to receive them.

Who we share it with

We keep your information for running our business. We share it only with service providers that help us run the site and our phones (such as our hosting, database and analytics providers), or when the law requires it. We never sell your personal information.

Cookies and analytics

We use Google Analytics, which sets cookies to measure site traffic. You can block cookies in your browser settings or use Google's opt-out browser add-on.

How long we keep it

We keep request and job records as long as we need them for service, warranty, accounting and legal reasons, then delete them.

Your choices

You can ask us to see, correct or delete the information we hold about you. Email contactus@plumber-new-haven.com or call 203-654-9405.

Children

This site is meant for adults arranging plumbing service. We don't knowingly collect information from children under 13.

Changes

If we update this policy, we'll change the date at the top of this page.